Privacy Policy
Effective as of January 1, 2023.
This Privacy Policy describes the privacy practices of the 91论坛 Engines family of companies, including Financial Engines Advisors L.L.C., a registered investment advisor, 91论坛 and 91论坛 Services, LLC (collectively, 鈥91论坛 Engines鈥, 鈥渨e鈥, 鈥渦s鈥, or 鈥渙ur鈥) and how we collect, use and share your personal information if you:
- use our websites at , www.edelmanfinancialengines.com听or our other digital properties that link to this Privacy Policy (collectively, the 鈥淪ite鈥);
- use our mobile applications (collectively, the 鈥淎pp鈥);
- use our financial advisory services or are eligible to access them as an employee benefit (鈥淐lient Services鈥);
- visit our physical locations;
- interact with us in a business-to-business capacity;
- participate in our events, consumer research or other activities where this Privacy Policy is posted;
- receive our marketing communications, engage with us on social media, or interact with us through other activities described in this Privacy Policy.
We refer to the Site, the App, the Client Services and other activities described above, collectively, as the 鈥淪ervice鈥. In some cases, we may provide a different privacy policy for a particular event or service, in which case that privacy policy will apply in accordance with its terms.
For personal information that we handle pursuant to the federal Gramm-Leach-Bliley Act, please see the听GLBA Financial Notice.
California residents: we provide important information about our collection, use, and disclosure of your personal information and privacy rights in our California privacy notice.
You can download a printable copy of this Privacy Policy听.
TABLE OF CONTENTS
- Personal information we collect
- How we use your personal information
- How we share your personal information
- Your choices
- Other sites and services
- Security
- International data transfer
- Children
- Changes to this Privacy Policy
- How to contact us
- California privacy notice
PERSONAL INFORMATION WE COLLECT
Information you provide to us.听Personal information you may provide to us听through the Service or otherwise, or that we obtain from your employer, includes:
- Contact data,听such as your first and last name, email and mailing addresses, residence, postal code, phone number, professional title and company name.
- Profile data,听such as your username and password that you set to establish an online account with us, age or date of birth, gender, biographic details, interests, education-related information and preferences, intended time of retirement, and information that may be related to a service, account or an event you register for.
- Identity data,听such as a national identification number (e.g., Social Security number where permitted, tax identification number, passport number), state or local identification number (e.g., driver鈥檚 license or state ID number), and an image of the relevant identification card.
- Communications听that we exchange when you contact us with questions, feedback, or otherwise using any channel, including social media.
- Financial data,听such as your income, economic or financial status, financial institution, financial account details, investment holdings and preferences, investment changes, account balances and contributions, assets and ability to invest.
- Payment and transactional data,听such as the information needed to complete your orders on or through the Service (including name, contact information, credit card information, and billing information), and information about payments to and from you and other details of products or services you have purchased from us, and information that you provide us in subscription agreements, investor questionnaires or other documents prepared in connection with the Client Service.
- Marketing data,听such as your preferences for receiving communications about our products, activities, events and publications, and details about how you engage with our communications.
- Research data听that we collect if you participate in our research activities such as interviews and focus groups, which may include demographic information, your responses and feedback to our questions, and audio and video recordings of your interactions with us.
- Familial data,听such as marital status and information about your family members that you may provide to us (e.g., name, gender, age and date of birth).
- Other information听that we may collect that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Data from other sources.听We may combine personal information we receive from you with personal information we obtain from other sources, such as:
- Data providers,听such as information services (e.g., data appending services) and data licensors who may provide us with additional information about you such as contact information, demographic information, and interests and preferences.
- Public sources,听such as social media platforms and public records.
- Business partners,听such as joint marketing partners and event co-sponsors.
- Our clients,听such as your employer when it engages us to provide Client Services as a benefit to its employees, who may provide us with contact information as well as demographic and employment-related information.
- Vendors and third-party sources,听who assist us in providing you our Services, may also share personal information with us that you provide. We may combine this information with other personal information we have collected about you under this Privacy Policy.
Data collected automatically.听We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your activity over time on the Sites and other online services, such as:
- Device data,听such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing to our website, and general location information such as city, state or geographic area.
- Online activity data,听such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access.
Cookies and similar technologies.听Like many online services, we use the following technologies:
- Cookies,听which are text files that websites store on a visitor鈥檚 device to uniquely identify the visitor鈥檚 browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
- Flash cookies,听or locally stored objects, which are used on websites for purposes similar to cookies but allow storage of a larger amount of data.
- Web beacons,听also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.
- Software development kits,听or SDKs, which are used to incorporate third-party computer code into our App that allows our third-party service providers or advertising partners to collect data directly from it for a variety of purposes, including to provide us with analytics regarding the use of the App, to integrate with social media, add features or functionality to our App or to facilitate online advertising.
- Session replay technologies.听We use third-party services that record users鈥 interactions with the Services in a manner that allows us to watch DVR-like replays of those user sessions. The replays may include users鈥 clicks, mobile App touches, mouse movements, scrolls, and keystrokes/key touches during those sessions. These replays help us diagnose usability problems and identify areas for improvement. For example, we use session replay services provided by Hotjar. You can learn more about Hotjar at听.
Information about others.听Users of the Service may have the opportunity to refer friends or other contacts to us and share their contact information with us. Please do not refer someone to us or share their contact information with us unless you have their permission to do so.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
Service delivery.听We use your personal information to:
- provide, operate and improve the Service;
- execute your transactions;
- establish and maintain your user profile on the Service;
- enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
- communicate with you or your employer about the Service, including by sending announcements, updates, security alerts, and support and administrative messages;
- understand your needs and interests, and personalize your experience with the Service and our communications;
- provide support for the Service; and
- respond to your requests, questions and feedback.
Research and development.听We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
Marketing and advertising.听We and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:
- Direct marketing.听We may send you 91论坛 Engines-related or other direct marketing communications as permitted by law. You may opt-out of our marketing communications as described in the听 Opt-out of marketing 听section below.
- Interest-based advertising.听We may contract with third-party advertising companies and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to try to tailor the ads you see online to your interests based on your activity over time across our Service and other sites, or your interaction with our emails. These ads are known as "interest-based advertisements." You can learn more about your choices for limiting interest-based advertising, in the听 Advertising choices 听section below.
Compliance and operations.听We may use your personal information to:
- comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
- protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims);
- audit our internal processes for compliance with legal and contractual requirements and internal policies;
- enforce the terms and conditions that govern the Service; and
- prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
Cookies and similar technologies.听The Service employs听Cookies and similar technologies听to facilitate the purposes for which we use personal information:
- Service delivery and operation.听To allow the technical operation of the Service, such as by remembering your selections and preferences as you navigate the site, and whether you are logged in when you visit password-protected areas of the Service, and to enhance the performance and functionality of our services.
- Interest-based advertising.听To facilitate听 interest-based advertising 听as described above.
- Research and development.听To help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails and advertisements. For example, we use Google Analytics cookies for this purpose. You can learn more about Google Analytics and how to prevent the use of Google Analytics relating to your use of our sites here:听.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:
Affiliates.听We may share personal information about you with our affiliated companies for everyday business purposes, however, our affiliated companies are not permitted to use this information to market their products or services to you. Additionally, we do not share information with our affiliated companies regarding your creditworthiness.
Please see our听Privacy Notice听for more information on how your information may be shared.
Service providers.听Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as IT, hosting, investment trading, customer relationship management and support, print and mail fulfillment, data management, event registration, email delivery, marketing, website analytics, and event management services).
Service-related third parties.听Brokers, custodians, administrators, investment funds and their respective managers and other non-affiliated third parties as necessary to provide the Service.
Advertising partners.听Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services, and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.
Professional advisors.听Professional advisors, such as lawyers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others.听Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and operations purposes described above.
Business transferees.听Relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, 91论坛 Engines or our affiliates (including, in connection with a bankruptcy or similar proceedings).
YOUR CHOICES
You have the following choices with respect to your personal information.
Access or update your information.听If you have registered for an account with us, you may review and update certain account information by logging into the account.
Opt-out of marketing communications.听You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by听 contacting us. You may continue to receive service-related and other non-marketing emails.
If you receive text messages from us, you may opt out of receiving further text messages from us by replying STOP to our message.
Cookies.听Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit听听We use Google Analytics to help us understand user activity on the Service. You can learn more about Google Analytics cookies at听听and about how Google protects your data at听. You can prevent the use of Google Analytics relating to your use of our sites by downloading and installing a browser plugin available at听.
Advertising choices.听You can limit use of your information for interest-based advertising by:
- Browser settings.听Blocking third party cookies in your browser settings.
- Privacy browsers/plug-ins.听By using privacy browsers such as Brave or ad-blocking browser plug-ins such as听,听,听听辞谤听, and configuring them to block third-party cookies/trackers.
- Platform settings.听Google and Facebook offer opt-out features that let you opt out of use of your information for interest-based advertising:
- 骋辞辞驳濒别:听
- 贵补肠别产辞辞办:听
- Ad industry tools.听Opting out of interest-based ads from companies participating in the following industry opt-out programs:
- Network Advertising Initiative:听
- Digital Advertising Alliance:听
- AppChoices mobile app, available at听, which will allow you to opt out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.
- Mobile settings.听Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
You will need to apply these opt-out settings on each device from which you wish to opt out.
Do Not Track.听Some internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit听.
Declining to provide information.听We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.
Third-party services.听We give you the option to use Plaid Inc. ("Plaid") to gather your account data from financial institutions. You are not required to use Plaid to receive services from us. By using the Service and selecting Plaid to gather your outside account data, you grant us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with Plaid's听.
OTHER SITES AND SERVICES
The Service may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on webpages or in mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.
SECURITY
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
INTERNATIONAL DATA TRANSFER
We are headquartered in the United States and may use service providers with operations in other countries, where privacy laws may be of a standard more or less protective as those in your state or the United States generally. Our service providers may have access to the personal information we collect about you during the course of our contractual relationship with them in order to provide their services or products. It is our practice, however, to enter into written agreements with our service providers that impose data protection obligations no less protective than our own.
CHILDREN
The Service is not intended for use by children under 16 years of age. If we learn that we have collected personal information from a child under 16 without the consent of the child's parent or guardian as required by law, we will delete it.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.
HOW TO CONTACT US
You can reach us in the following ways:
- Mail:听91论坛 Engines, 28 State St., 21st Floor, Boston, MA 02109, Attention: Privacy
- Phone:听(800) 601-5957
CALIFORNIA PRIVACY NOTICE
This section describes how we collect, use and share Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. For purposes of this section,听"Personal Information"听has the meaning given in the California Consumer Privacy Act of 2018听("CCPA")听but does not include information exempted from the scope of the CCPA. For example, Personal Information does not include information that we collect from consumers in connection with providing the Client Services or that is otherwise covered by our听GLBA Financial Notice.
Your California privacy rights.听As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
- Information/know.听You can request information about:
- The categories of personal information that we have collected.
- The categories of sources from which we collected personal information.
- The business or commercial purpose for collecting, sharing and/or selling personal information.
- The categories of personal information that we sold or disclosed for a business purpose.
- The categories of third parties to whom the personal information was sold, shared or disclosed for a business purpose.
- Access.听You can request a copy of the personal information that we have collected about you.
- Deletion.听You can ask us to delete the personal information that we have collected from you.
- Correction.听You can request that we correct inaccurate personal information that we have collected about you.
- Opt-out.听If we 鈥渟ell鈥 or 鈥渟hare鈥 your personal information as defined by the CCPA, you can opt out of those disclosures.
- Nondiscrimination.听You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA.
You may submit requests to exercise your right to information/know, access, deletion and correction by:
- 惫颈蝉颈迟颈苍驳听
- calling us toll free at (800) 601-5957
We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
Identity verification.听We need to verify your identity to process your requests to exercise your rights to know, access, deletion, and correction, and we reserve the right to confirm your California residency. To verify your identity, we may require you to log into an online account if you have one, provide identifiers we can match against information we may have collected from you previously, confirm your request using the email or telephone account stated in the request, provide government identification, or provide a declaration under penalty of perjury, where permitted by law.
Authorized agents.听Your authorized agent may make a request on your behalf upon our verification of the agent鈥檚 identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to applicable state law. If you have not provided your agent with such a power of attorney, we may ask you and/or your agent to take additional steps permitted by law to verify that your request is authorized, such as information required to verify your identity and that you have given the authorized agent permission to submit the request.
Information practices.听The following describes our practices currently and during the past 12 months:
- Sources and purposes.听We collect all categories of personal information from听 the sources 听and use them for the business/commercial听purposes 听described above in the Privacy Policy.
- Sales and sharing of personal information.听Our use of the听 interest-based advertising 听services described above may constitute 鈥渟haring鈥 of your Personal Information from which you have the right to opt out. That is because these services use our users鈥 personal information (specifically, the contact data, device data and online activity data described above in听 Personal information we collect) to show you ads they think may interest you on other online services. You can request to opt out of this 鈥渟haring鈥 of your personal information here:听Do Not Share My Personal Information. Your request to opt out will apply only to the browser and the device from which you submit the request. You can also enable the Global Privacy Control (GPC) to opt out of the 鈥渟haring鈥 of your personal information for each participating browser system that you use. Learn more at the听听website. We do not 鈥渟ell鈥 personal information as defined by the CCPA, and have no actual knowledge that we have sold or shared the personal information of California residents under 16 years of age.
- Sensitive personal information.听We do not use or disclose sensitive personal information for purposes that California residents have a right to limit under the CCPA.
- Retention.听We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. The length of time we retain particular categories of personal information is determined based on whether it is sufficient to achieve such purposes. When we no longer require the personal information, we may either delete it, anonymize it, or isolate it from further processing.
- Deidentification.听We do not to attempt to reidentify deidentified information derived from personal information, except for the purpose of testing whether our deidentification processes comply with applicable law.
- Collection and disclosure.听The chart below describes the personal information we collect by reference to the categories of personal information specified in the CCPA (Cal. Civ. Code 搂1798.140), and the categories of third parties to whom we disclose it. The terms in the chart refer to the categories of information and third parties detailed above in the听 Personal Information we collect 听section. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described below. We may also disclose personal information to professional advisors, law enforcement and government authorities, and business transferees as described above in the听 How we share your personal information 听section of this Privacy Policy.
Personal Information that we collect, use and share pursuant to the CCPA
听 | Statutory category Personal Information we collect | Categories of third parties to whom we disclose the Personal Information for a business purpose |
Identifiers | Contact Data | Affiliates Service providers Advertising partners |
Online Identifiers | Device data Online activity data | Affiliates Service providers Advertising partners |
California Customer Records听(as defined in California Civil Code 搂1798.80) | Contact data Communications Marketing data | Affiliates Service providers Advertising partners |
Commercial Information | Contact data Marketing data Research data | Affiliates Service providers |
Internet or Network Information | Device data Online activity data | Affiliates Service providers Advertising partners |
Inferences | May be derived from any of the above categories | Affiliates Service providers Advertising partners |